FAQ

1. Do you accept dropshipping?

Yes, we welcome dropshipping. You may use our images in your store. We also provide Shopify CSV files.

2. What is the MOQ for wholesale? Is there a discount policy?

As one of the largest online jewelry wholesalers in China, our minimum order quantity (MOQ) is 1 pieces per item, with a total order value of at least $150. This allows you to mix different products to meet your fashion needs.

We offer the following discounts:

• Order value ≥ $800: 5% discount

• Order value ≥ $2,000: 8% discount

• Order value ≥ $5,000: 15% discount
  For large single-item or customized orders, please contact us for further discussion.

3. Can I get a lower price for a large order?

Yes. If you plan to place a large order, please email us with the product details and quantity for our best offer.

4. How is shipping cost calculated?

• Courier and postal fees are generally based on weight, except for large or bulky items.

• Sea freight is calculated per cubic meter.

• Air cargo and courier costs are based on either actual weight or volumetric weight—whichever is higher.

5. What is volumetric weight?

Courier and air cargo companies calculate volumetric weight by dividing package volume by a specific factor. This ensures that lightweight but bulky items are priced fairly relative to the space they occupy.

6. How can I reduce shipping costs?

To help minimize shipping expenses, we recommend including high-value, lightweight items in your order. This helps lower the overall proportion of shipping cost relative to order value.

7. Can I modify my order after placing it?

Yes, but you must inform us before payment. Provide the item numbers you wish to replace and the new selections. Note that changes may affect the total weight and shipping cost.

8. Where can I find product specifications?

Most product listings include title, size, material, and other details. For additional information, please contact us.

9. Do you provide free samples?

We do not offer free samples for mixed wholesale orders due to minimum order requirements. For custom orders, please discuss with our sales team.

10. Do you accept custom orders?

Yes. We have our own factory and partner with multiple jewelry manufacturers to offer competitive pricing. Share your design or requirements, and we’ll provide a quote based on quantity.

11. How long until my order is shipped?

Orders are typically shipped within 3–5 business days. Deliveries are not processed on Sundays or during Chinese public holidays (announced on our website).

12. How often are new products added?

We update our website weekly with new products, listed under “Latest Products.” Subscribers receive email updates. We recommend completing payment promptly as popular items may sell out quickly.

13. Do I need to pay customs duties?

Yes, any applicable customs duties are the customer’s responsibility. We may assist by declaring a lower value on the shipping invoice. For more details, contact us.

14. Will I be notified when my order is shipped?

Yes, once your order is shipped, we will email you with the tracking number. You can also check order status on our website.