Return Policy
Return & Refund Policy
Showfay Jewelry wants you to feel comfortable and confident when shopping at our store, so we proactively check the package shipping status of each order every day. Once your order is in trouble, we promptly process and follow up.
Money Back Guarantee — Buy With Confidence
If any of the following situations happens, we provide a Money Back Guarantee:
| Situation | Report Time | Compensation |
|---|---|---|
| Lost Package | Any time once confirmed | Full refund within 24 hours |
| Missing Goods | Report within 3 days of receiving the order | Partial refund within 24 hours |
| Damaged Goods | Report within 3 days of receiving the order | Partial refund within 24 hours |
Note: Any request for a refund will be denied and we will not be responsible for problems caused by the following, but we will always assist you in resolving the problem until it is resolved: didn't receive the order due to an error mailing address caused by your side; didn't receive the order due to customs clearance or tax reasons caused by your side.
Return Process
We provide faster, easy ways to process return requests if it is a product problem. We do not accept returns for non-product issues. Only applicable within 15 days when receiving the package:
2. After confirming the problem, get a return authorization and return address from us, and ship the item back to us.
3. We'll issue the refund to your payment account within 24h after we receive your package.
Return Conditions
- Item(s) returned without authorization will not be accepted.
- Item(s) must be in unused condition with the original packaging and within 15 days of delivery.
- Item(s) must be without scratches, unworn, unwashed, undamaged, and must not be re-sized or altered in any way.
- Damage, defective, or incorrect item(s) must be reported within 3 days of delivery. (Note: if not reported promptly, we will not issue a refund.)
- Any promotional gifts received must be included with the returned item(s); otherwise, the retail price of the gift will be deducted from the refund.
* The following item(s) cannot be returned or exchanged, unless they arrive damaged or defective: Custom item(s), Production Order; returned item(s) that are worn, damaged, washed, or altered in any way.
Return Shipping Fee
Return shipping fee is paid by the buyer side — we do not provide prepaid return labels. Buyers are not responsible for shipping costs once received goods are damaged or incorrect.
Need help with an order?
Email showfay@showfay.com or WhatsApp +86 13676837967. You can also read our terms & conditions and FAQ.
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